Convenient Delivery For Your Home Essentials
We aim to provide a simple and reliable delivery experience for customers ordering home organisation products from Hook & Hearth.
1. Order Processing
Orders are prepared after payment confirmation and are normally processed within 1–3 working days.
Processing times may vary during busy periods, weekends or public holidays.
2. Delivery Availability
Delivery services are available across the UK and selected European destinations, with orders prepared and dispatched with care.
Available delivery options are shown during checkout based on the delivery address provided.
3. Delivery Times
Estimated delivery times:
- United Kingdom: 2–5 working days after dispatch
- European destinations: 4–10 working days after dispatch
Delivery times are estimates and may vary depending on location, courier availability and external circumstances.
4. Delivery Charges
Eligible orders include free delivery. Any applicable delivery options or charges will be displayed during checkout before completing your order.
5. Delivery Address
Customers are responsible for providing accurate delivery information when placing an order.
If incorrect address details are provided, please contact us as soon as possible. Additional arrangements may be required depending on the order status.
6. Tracking Information
Where tracking information is available, delivery updates will be provided after the order has been dispatched.
7. Delayed Deliveries
Occasionally, deliveries may take longer due to courier schedules, seasonal demand or circumstances outside our control.
If your order has not arrived within the expected timeframe, please contact our support team and we will assist with checking the delivery status.
8. Contact Information
If you have any questions about delivery, please contact our team.
E&M RETAIL LTD
Trading as Hook & Hearth
256 Old Chester Road
Birkenhead
United Kingdom
CH42 3TF
Phone: +44 121 502 7713
Email: support@hookhearth.co.uk