Understanding How We Use Cookies
This policy explains how Hook & Hearth uses cookies and similar technologies to support website functionality and improve your online shopping experience.
1. About Cookies
Cookies are small text files stored on your device when you visit a website. They help websites remember preferences, provide essential functions and understand how visitors interact with online services.
Hook & Hearth uses cookies to support website operations, improve browsing experience and help customers complete online purchases.
2. How We Use Cookies
Cookies may be used for the following purposes:
- Keeping essential website features working correctly.
- Remembering shopping preferences and website settings.
- Supporting the online ordering process.
- Understanding website performance and visitor activity.
3. Types Of Cookies We Use
The cookies used on our website may include:
- Essential Cookies – required for basic website functions and shopping features.
- Preference Cookies – help remember selected settings and improve convenience.
- Analytics Cookies – help us understand website usage and improve our services.
4. Cookie Duration
Some cookies are temporary and are removed when you close your browser. Other cookies may remain on your device for up to 12 months to remember preferences and improve future visits.
5. Managing Cookies
You can control or remove cookies through your browser settings at any time. Please note that disabling certain cookies may affect some website functions or the shopping experience.
6. Third-Party Services
Some website functions may use third-party services that place cookies on your device to support website performance, payment processing, delivery services or customer experience features.
7. Changes To This Cookie Policy
We may update this Cookie Policy when necessary to reflect changes to our website services or cookie usage.
Any updates will be published on this page and become effective immediately after being displayed.
8. Contact Information
If you have any questions about our use of cookies, please contact us.
E&M RETAIL LTD
Trading as Hook & Hearth
256 Old Chester Road
Birkenhead
United Kingdom
CH42 3TF
Phone: +44 121 502 7713
Email: support@hookhearth.co.uk