How Can We Help?
Find answers to common questions about products, orders, delivery and customer support at Hook & Hearth.
What products does Hook & Hearth sell?
Hook & Hearth offers a range of practical home essentials, including storage organisers, coat hooks, door mats, laundry accessories, clothes hangers, shelf liners, storage boxes and other household items.
Is delivery free?
Eligible orders include free delivery. Available delivery options and any applicable charges will be shown during checkout.
How can I change my order?
If you need to update your order details, please contact us as soon as possible. Changes can only be considered before the order enters the preparation or dispatch process.
Can I return an item?
Return requests can be made within 14 days of receiving an order. Items should be unused and in their original condition. Please refer to our Refund Policy for further information.
What if my item arrives damaged or incorrect?
Please contact our support team within 48 hours of delivery with your order details and information about the issue. We will review the request and assist with the next steps.
How can I contact Hook & Hearth?
You can contact our team using the following details:
E&M RETAIL LTD
Trading as Hook & Hearth
256 Old Chester Road
Birkenhead
United Kingdom
CH42 3TF
Phone: +44 121 502 7713
Email: support@hookhearth.co.uk