Terms For Using Hook & Hearth

1. About Us

This website is operated by E&M RETAIL LTD, trading as Hook & Hearth. We provide online retail services for home organisation products and household essentials.

Registered business address:
E&M RETAIL LTD
256 Old Chester Road
Birkenhead
United Kingdom
CH42 3TF

2. Products And Availability

We aim to provide accurate product descriptions, images and information for all items listed on our website.

Product availability may change from time to time. If an item becomes unavailable after an order has been placed, we will contact you with appropriate information.

3. Orders And Acceptance

When you place an order through our website, you will receive an order confirmation showing the details of your purchase.

An order is accepted once payment has been processed and the order has entered our preparation process.

We may contact you within 48 hours if there is an issue affecting your order details or availability.

4. Pricing And Payments

All prices displayed on our website are shown in pounds sterling (£).

Prices may be updated when necessary. The price applicable to your order is the price displayed at checkout when the order is completed.

5. Delivery

Delivery options are available based on the address provided during checkout.

Estimated delivery times and available options are shown before completing your order.

For more information, please refer to our Delivery Policy.

6. Returns And Refunds

Returns and refunds are handled according to our Refund Policy.

Customers should contact our support team regarding return requests, incorrect items or product issues.

7. Website Use

You agree to use this website responsibly and provide accurate information when placing orders or contacting our team.

We may update website content, product information or services when required to maintain accurate information.

8. Limitation Of Responsibility

We are responsible for providing products and services as described on our website.

We are not responsible for delays or circumstances caused by events outside our reasonable control, including courier delays or external service interruptions.

9. Privacy And Data Protection

Customer information is handled in accordance with our Privacy Policy.

We collect and use information only where necessary to process orders, provide customer support and operate our website.

10. Governing Law

These Terms & Conditions are governed by the laws applicable in the United Kingdom.

Any concerns should first be discussed with our customer support team so we can try to resolve the matter in a helpful way.

11. Contact Information

E&M RETAIL LTD
Trading as Hook & Hearth
256 Old Chester Road
Birkenhead
United Kingdom
CH42 3TF

Phone: +44 121 502 7713
Email: support@hookhearth.co.uk