Your Privacy Matters To Us
We respect your privacy and are committed to handling your personal information responsibly when you shop with Hook & Hearth.
1. About This Policy
This Privacy Policy explains how E&M RETAIL LTD, trading as Hook & Hearth, collects, uses and protects information provided when you visit our website, place an order or contact our team.
Our website provides online shopping for home organisation products and household essentials, including delivery services to selected locations.
2. Information We Collect
When you use our website, we may collect information needed to process orders, provide customer support and improve our services.
- Name and contact details
- Delivery address information
- Order details and purchase history
- Messages or enquiries sent to our team
- Website usage information collected through cookies and similar technologies
3. How We Use Your Information
Information collected may be used for the following purposes:
- Processing and managing customer orders
- Arranging delivery to the selected address
- Responding to customer enquiries
- Providing updates related to orders
- Improving website performance and shopping experience
4. Order And Customer Information
Customer information connected with orders is retained for up to 7 years where required for business records, accounting purposes and legal obligations.
Information that is no longer required is reviewed and securely removed or anonymised where appropriate.
5. Cookies And Website Technologies
Our website uses cookies to support essential functions, remember preferences and understand how visitors use our website.
You can manage cookie preferences through your browser settings at any time.
6. Sharing Information
We only share information with service providers where necessary to operate our business, such as delivery partners, website providers and service providers supporting order processing.
We do not use customer information for unrelated purposes.
7. Keeping Information Secure
We take reasonable steps to protect customer information and maintain suitable security measures for our website and business systems.
8. Your Privacy Requests
You may contact us to request access to your personal information, ask for corrections or request removal of information where applicable.
We aim to respond to privacy-related requests within 30 days of receiving a complete request.
9. Marketing Communications
If you choose to receive updates from us, you may unsubscribe at any time by following the instructions provided in the communication or contacting our team directly.
10. Contact Information
E&M RETAIL LTD
Trading as Hook & Hearth
256 Old Chester Road
Birkenhead
United Kingdom
CH42 3TF
Phone: +44 121 502 7713
Email: support@hookhearth.co.uk